Terms & Conditions
Please read our ordering, payment, delivery, return, refund and exchange terms carefully before placing an order with The Prelude of Tomorrow.
Introduction
Welcome to The Prelude of Tomorrow (“Prelude”, “we”, “us”). These Terms & Conditions, together with our Return & Refund policy, apply to every quotation, order, payment, dispatch and delivery made through our website, WhatsApp, phone, email or any other platform. The same policies are followed on all platforms.
- B2B sales only. We accept business-to-business orders only — institutions, government bodies, corporates and registered businesses.
- Minimum billing amount is ₹5,000 per order.
- By placing an order, the customer agrees to be bound by this Terms & Conditions page and acknowledges the authenticity of the products supplied.
- If you are uncomfortable placing an order on the website, our team will gladly help you place it on WhatsApp.
- Quality assurance: we guarantee the best quality product, and all items carry the brand warranty as applicable on the product.
Order & Payments
- The quoted price remains valid for 2 days from the date of issuance.
- Orders are confirmed only after advance payment. A 80% advance is required as order confirmation.
- 100% payment clearance is required before the order is dispatched.
- We accept all payment modes — Credit Card, Payment Link, Debit Card, UPI and Cash — and we work on a no-credit basis.
- No part payments are entertained.
- All payments must be made in the company’s name only.
- Additional charges for Transportation, Packaging, Loading & Unloading are applicable in the final invoice, if applicable.
- Cancelling an order after confirmation is chargeable.
- Unpaid invoices attract interest @ 1% per day after the credit period, till closure of the payment.
Important: the advance paid for order confirmation is non-refundable. Please see the Return & Refund section for details.
Shipment & Delivery
- Delivery is expected within 7 to 15 days, or sooner depending on transportation availability — and only after the advance payment is completed.
- Orders are dispatched only after 100% payment clearance.
- We strive to deliver your orders promptly. Delivery times may vary based on your location and product availability.
- Tracking information will be provided once your order is shipped.
- Transportation, packaging, loading and unloading charges, where applicable, will appear in the final invoice.
Unboxing Video
An unboxing video is mandatory proof for any damage, defect, replacement or exchange claim. Claims without an unboxing video cannot be entertained. Please follow these simple steps for every parcel you receive:
Start recording first
Begin the video before opening the parcel, with the package sealed and the shipping label visible.
Open on camera
Open the parcel in one continuous, uncut video and show every item inside.
Show the issue
Clearly show the defect or damage, if any, from different angles.
Keep it safe
Save the video until your claim is fully resolved and share it with us when you raise a claim.
Return & Refund
ANon-refundable advance
The advance payment made for order confirmation is non-refundable. Our team works in a specialised manner — if someone is uncomfortable placing an order on the website, we will help them place it on WhatsApp. Please make sure you adhere to these policies; the same non-refundable policy is followed on all platforms.
BCancellation & store credit
If a customer places an order and, after making payment, wants to cancel it, the amount will be provided as store credit, usable within 1 year. The store credit is linked to the order number, and the customer must keep all order details. Failure to provide the details will result in loss of the store credit.
CAcceptance of terms
By placing an order, the customer is bound by this Terms & Conditions page and is aware of the authenticity of the products.
Eligible for return
- Product is defective on arrival
- Product is damaged on arrival
- Unboxing video is available as proof
Not eligible
- Goods once sold are not taken back or exchanged
- Claims without an unboxing video
- Claims raised after 7 days of receipt
- Return process: contact our customer service within 7 days of receiving the product and provide the unboxing video and details of the defect.
- Replacement: upon approval of your return request, we will provide a replacement of the same product. If a replacement is not available, a store credit or refund will be issued at our discretion.
Exchange Claim
Replacement and exchange are acceptable only after the unboxing video is available, and only for products that are defective or damaged on arrival. Follow these steps to raise a claim:
Record
Record the unboxing video while opening the parcel.
Contact us
Reach out within 7 days of receiving the product.
Share details
Send the order number, unboxing video and defect details.
Verification
Our team reviews your video and claim.
Replacement
On approval we send the same product. If unavailable: store credit or refund at our discretion.
Jurisdiction: all disputes are subject to Kolkata jurisdiction. Goods once sold will not be taken back or exchanged except as stated above.
Need help with a claim? Talk to our team.
Keep your order number and unboxing video ready, then reach us by call, WhatsApp or email.